the conflict filtration method™
Workplace conflict may be commonplace, but the way that it’s handled doesn’t need to be. While traditional conflict resolution trainings can leave employees feeling like they’ve been called to the principal’s office for a counseling session, the Conflict Filtration Method™ produces a completely different result. Your employees will walk away from this half-day session smiling, feeling equipped, feeling empowered, and looking forward to their next training session saying, "This is so fun!” But how is it accomplished? It takes so much more than just salary and benefits to create a culture of engagement.
It’s this kind of energy that springs out of our trainings and into your workplace. It’s this kind of energy that your customers want to feel when spending their hard-earned money with you. It’s this kind of energy that leads to higher retention of your top talent, giving you the ability to focus your time and attention on serving your customers rather than on replacing disgruntled workers.
Here are a few benefits that your company will experience when you engage with our program:
- Equip employees with a framework and structure for providing exceptional service to customers, even in the most tense, trying and turbulent circumstances.
- Discover how to avoid the "conflict landmines" that leave customers and workers as casualties.
- Learn practical strategies that instantly turn conflicts into conversations and create long term relationships between workers and customers.
With a proven conflict resolution strategy, employees will provide a consistent experience for customers, leading to greater customer loyalty, an increase in your organization’s Net Promoter Score (NPS), and most importantly, an increase in your organization’s bottom line so that you can provide your customers with a superior experience.
